This article offers a comprehensive guide on general troubleshooting steps to address any issues you may be experiencing with Thkee.com. It covers a range of solutions to help you resolve common website problems effectively.
Website issues may include scenarios such as a page not loading when using the shopping cart, a non-functional button when attempting to access an existing course, a problem with the "Contact Us" button, or encountering an error page on https://www.thkee.com as illustrated below.
Why is Thkee not working?
Please attempt the troubleshooting procedures listed below if you are having problems with our website. We advise looking up instructions for your particular device and browser online before attempting to perform these tasks.
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Please view the Thkee status page and Help Center for any site-related issues.
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Verify that your device's OS system and browser satisfy Thkee System Requirements.
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Make sure you are using the most recent version of your browser.
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Use a different browser to access your account. If the issue doesn't arise, it is probably limited to the initial browser. Please let us know which browsers you tested if you get in touch with us, however, we recommend using the Chrome browser.
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Open a private or incognito window and log into your account. To prevent extensions and add-ons from interfering with Thkee Business, use an incognito window. If using private browsing solves the issue, carry on with the instructions listed below to fix your browser.
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Attempt to empty your cookies and cache. If you want to try again, make sure you restart your browser.
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Turn off any browser extensions that could be causing problems for your website.
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If you have access to other devices or networks, such as another computer or a different wireless connection, try logging into your Thkee account using those alternatives. If the issue does not persist, it may be specific to the original device or network.
More troubleshooting support
For more specific troubleshooting, please view the following resources:
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Payment failures: If you are unable to complete your purchase, please follow these troubleshooting steps.
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Missing course: If you're having trouble locating your course after purchase, please follow these instructions.
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Login issues: If you are experiencing difficulties signing in to your Thkee account or resetting your password, please follow these troubleshooting steps.
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Audio and Video issues: Troubleshooting instructions for your browser.
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Other issues: Explore all troubleshooting resources for course-taking and payment issues.
Still need help?
Please contact our Support Team with a screenshot or screencast of the problem, your browser version, and your operating system if you've tried all of the above solutions and you're still having problems.
Please share with us any information you have tried to diagnose the problem using the following procedures in order to expedite the resolution process.