How to Find Your Missing Course

If you've purchased a course and it’s not showing up in the Learning Lab section of your Thkee account, this article explains the most common reasons for this, and how you can find your course. 

If you don’t see the course you purchased on the Learning Lab page, and it’s not located in the Archived section of your account, please do the following:

Confirm you received a confirmation email for the course purchase 

• After enrolling in a course,

  • Check to see if you’ve received a confirmation email from Thkee. A confirmation email from noreply@thkee.com will be sent to the email address registered to your Thkee account. Be sure to also check your spam mail folder.
    

• • See if you have multiple accounts registered with Thkee: occasionally students create more than one Thkee account by mistake. If you use multiple email accounts or have a Google account, try logging in with the associated email addresses. Check to see if the course you purchased is in that account.

    • Learn more about how to check if you created multiple, Thkee accounts.

• • If you don’t see a confirmation email in your email account, and it’s not in your spam folders, this very likely indicates the purchase was not successful. 

Check your banking information 

Confirm that the course was purchased by double-checking the payment history in your banking or PayPal account.  

If the purchase is showing in your financial information, but you have not been able to locate the course following the steps outlined above, you may have entered your email address incorrectly when you first signed up for Thkee. As a result, our system would attempt sending the confirmation email to that address, instead of the correct one. 

If you believe this may have happened, please contact our support team and provide the information that’s requested in the form.