This guide describes how to use the instructor Payout Report, which allows instructors who have been verified by Thkee to monitor their monthly payout and troubleshoot any instances when payments from Thkee are unsuccessful or missing.
- Learn more about instructor payouts and the payout schedule.
- Learn about the Instructor Revenue Report and the Thkee revenue share model.
Troubleshooting failed instructor payouts
To see the status of your payout, head to your Payout Request page. Make sure to verify the details below if you receive an unsuccessful payout status or if your Revenue Report or payout report indicates that you should have received a payout but haven't.
- On your Payout Settings page, verify that a payment method has been set up. (PayPal, Payoneer, or direct deposit (KSA only)).
- If you have set up PayPal or Payoneer as your payment method, verify whether your Payoneer or PayPal account is authorized to accept payments.
- Depending on the payment method you have selected, contact PayPal, Payoneer, or your bank to verify if there are any issues with your account.
Troubleshooting deactivated instructor payouts
Your instructor payout may be deactivated or turned off by our system and administrators. If your instructor payout has been deactivated on Thkee, you will receive an email detailing the reason for the deactivation. Here are some common causes and steps to consider:
1. Violation of Thkee Terms:
- Review the Terms of Service: Ensure that you are fully compliant with Thkee's guidelines and policies.
- Contact Support: If you believe there has been a misunderstanding, reach out to Thkee's support team for clarification.
2. System Detected Strange Behavior:
- Check Your Account: Review your account activity for any unusual or unauthorized transactions.
- Report Issues: If you find any suspicious activity, contact Thkee's support team immediately.
3. Safety Concerns:
- Fraudulent Activity: If Thkee detects fraudulent activity associated with your account, your payout will be deactivated.
- Technical Issues: Verify that your financial institution is functioning correctly and that there are no issues with your payment information.
- Contact Support: If you have concerns about fraudulent activity or technical issues, reach out to Thkee's support team for assistance.
4. Other Reasons:
- Account Deactivation: If your Thkee account has been deactivated for any reason, your payout will be suspended.
- Review Account Status: Check your account settings to determine why it was deactivated.
Additional Tips:
- Monitor Your Email: Keep an eye on your inbox for any communications from Thkee regarding your payout status.
- Be Responsive: If you receive an email about a deactivated payout, respond promptly to resolve the issue.
By understanding the common reasons for deactivated payouts and taking appropriate steps, you can work towards resolving the issue and resuming your instructor earnings.
If you're still having trouble, please contact Thkee Support. Please be sure to mention which monthly payments you have not received.