This article answers frequently asked questions regarding credit refunds made on Thkee.com.
- Question about Thkee credits? View our frequently asked questions on Thkee credits.
Frequently asked questions
- Can I move my Thkee credit refund to my bank?
- Can I have the credit refund sent to my original payment method or bank instead?
- How do I refund a course for Thkee credits?
- Can I cancel my credit refund?
- When should I receive my Thkee credit refund?
- My credit refund is missing.
- Can I refund a course purchased with Thkee credits?
- What are the benefits of selecting Thkee credits for my refund?
Can I move my Thkee credit refund to my bank?
No. Once Thkee Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method. Thkee credits are added to your account immediately after the refund is processed.
Can I have the credit refund sent to my original payment method or bank instead?
Thkee credits cannot be sent to your original payment method, as once the transaction is processed, the refund cannot be reversed in our system. Thkee credits are added to your account immediately after the refund is processed.
How do I refund a course for Thkee credits?
Learn how to refund a course.
Can I cancel my credit refund?
No. Once Thkee Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system.
When should I receive my Thkee credit refund?
Thkee credits are added to your account immediately after a refund request is processed.
My credit refund is missing.
If you are missing a credit refund from a course you purchased, please check your Thkee Credits Page to view your current credit balance.
If you are still experiencing issues, please contact our Support Team.
Can I refund a course purchased with Thkee credits?
If you are granted a refund for a course purchase made with Thkee credits, the credits that were applied to the initial purchase will be returned to your Thkee account.
- Learn about our refund policy.
What are the benefits of selecting Thkee credits for my refund?
If your course transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Thkee Credits instead. The credits will be added to your account immediately after your refund is processed and can quickly be used toward your next purchase.
Refunds to your original payment method may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.
- Learn more about our refund policy.