Thkee understands the importance of clear billing and how frustrating surprise costs can be. This page describes the conversion of currency and foreign transaction costs that may be charged while purchasing courses on Thkee, along with the rationale for them.
- Review answers for the frequently asked questions we receive regarding currencies, and how currencies are assigned to Thkee accounts.
Why you may see additional charges
On Thkee, purchases are performed using one of the available currencies. Customers in Saudi Arabia, for instance, will see prices in SAR, while those in the USA will see prices in USD. Although Thkee charges users in the currency that they specify, there are times when your credit card statement will show an additional charge. This is the reason why:
Currency conversion: Our approved payment processors, who may utilize currencies like USD or SAR, execute some transactions on Thkee. If your credit card company handles transactions in a foreign currency, this could result in currency conversion. In some situations, your credit card company could impose a foreign exchange fee.
Cross-border transactions: Additional fees may arise if your credit card and Thkee are registered in different countries. Even if the transaction is conducted in your local currency, your credit card provider may still charge an international transaction fee.
If you observe these charges in your account and have questions about their application, please contact your financial institution for more details.
How to minimize additional charges
You can take action to reduce additional charges, even if some may be out of our control.
If you can carry different currencies with your credit card, think about utilizing it. These credit cards frequently provide reduced conversion costs and higher exchange rates. If you have more inquiries about reducing these charges, we advise getting in touch with your financial institution.
Still have questions?
Contact Thkee Support or your banking institution if you still have questions about billing or additional charges.