If you’ve had Thkee credits added to your account by our team, via a refund, or through a gift and promotional code you’ve redeemed, then they will be automatically applied to your next course purchase at Thkee. The credits can be used towards purchasing any Thkee course!
Below are some of the frequently asked questions we receive regarding Thkee credits.
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I received a gift or promotional code for Thkee credits. How do I redeem them?
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What if I lose my gift or promotional code for Thkee credits?
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What happens if I refund a course that had Thkee credits applied to the purchase?
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Why is there an option to choose Thkee Credits for my refund instead of my original payment method?
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If I purchase a course as a gift will my credits be applied?
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Can I request to transfer my credits to someone else? Or send credits as a gift?
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I received an additional promotional amount with my gift code. How does this work?
What are Thkee credits?
Despite having no cash value, Thkee Credits is a balance that is automatically applied to your subsequent course purchase. For example, if our team has added 5 USD credits to your account and you choose to purchase the next course, which is priced at 30 USD, you will only be charged 25 USD.
How are credits used?
Thkee credits in your account will be automatically applied to your next course purchase. So, when you select a course and proceed to the payment page, you will see the total credits that have been applied to the purchase. In addition, if you have any credits left in your account, the remaining total will also be posted.
Please note that Thkee credits can only be applied to purchases that take place at thkee.com.
I received a gift or promotional code for Thkee credits. How do I redeem them?
If you have received an email for a gift or a promotional code, click on the redemption link in the email to redeem your credits. Once you have redeemed the code, the credits will be added to your account.
What if I lose my gift or promotional code for Thkee credits?
If you lose your gift or promotional code, please contact Thkee support for the retailer where the code was purchased. Since the initial transaction did not occur on the Thkee platform, we do not have access to the necessary information and cannot offer additional assistance.
What happens if I refund a course that had Thkee credits applied to the purchase?
If you are granted a refund for a course purchase, that used Thkee credits towards it, the credits applied to the initial purchase will be returned to your Thkee account. Please note that Thkee’s standard refund policy applies.
Why is there an option to choose Thkee Credits for my refund instead of my original payment method?
If your transaction is eligible for a refund to your original payment method, you can choose to receive that refund in the form of Thkee Credits instead. The credits will be added to your account immediately after your refund is processed so that you can use them towards your next purchase.
With refunds to your original payment method, it may take 5 to 10 business days before the funds are posted to your bank account, or longer, depending on your financial institution and location.
For more information regarding our refund policy, please click here.
I selected Thkee Credits for my refund but I’ve changed my mind. Can I have the refund sent to my original payment method instead?
No. Once Thkee Credits are selected as the refund method and the transaction is processed, the refund cannot be reversed in our system and sent to your original payment method instead. Thkee Credits are added to your account immediately after the refund is processed.
If I purchase a course as a gift will my credits be applied?
Yes. Thkee credits in your account will also be automatically applied to a course you purchase as a gift.
How can I check my account’s credits?
You can check your account’s credit total, and review your credit history, by navigating to your Thkee credits page. You can access the page by moving your cursor to your initials or profile image at the top right hand, and then by clicking on Thkee credits in the dropdown menu.
You can also get there by clicking here.
In your account’s credit history you can review when and how many Thkee credits were added to your account, the status of the credits (for example: whether they were used towards a course purchase), and their expiration date.
Please note that your credit history page is only accessible at thkee.com.
Can I request to have my credits put on hold? Or select credits with a specific expiration date to be applied to my next course purchase?
No. thkee.com is set up to automatically apply Thkee credits to your next course purchase, regardless of the expiration date, until all your account credits have been used.
Can I request to transfer my credits to someone else? Or send credits as a gift?
No. Currently, Thkee credits cannot be transferred from your account to someone else or sent as a gift. More information regarding how you can send a Thkee gift is available in this article.
Can I redeem more than one promotion code for credits?
Generally speaking, promotional code campaigns are limited to one code per person. Additionally, if you qualify to receive more than one promotional code as part of separate campaigns, only one promotional code can be redeemed for credits, until you have applied that first set of credits towards a course purchase (or until the first set of promotional credits expires).
I received an additional promotional amount with my gift code. How does this work?
Thkee or our partners may run certain campaigns, during which you may receive a promotional amount with the purchase of a gift code in a single code. The gift code amount is equal to the amount paid to purchase the code. The promotional amount is the additional unpaid value that you may receive in Thkee Credits on top of the gift code amount, as detailed in the campaign.
When you redeem the single code, the gift code amount will be applied to your account as Thkee credits that never expire. The promotional amount will be applied to your account as Thkee Credits that have an expiration date (except where prohibited by law). The promotional amount must be redeemed for Thkee Credits and applied to course purchases before they expire. The expiration date of the promotional amount can be found on the code redemption page or by clicking here.