All qualified courses bought on Thkee may be refunded within 30 days of your purchase, as long as your request complies with our refund policy. We want you to be pleased.
Certain purchases might only be eligible for credit returns, and there might be restrictions in place. Please refer to the material below for further details about our refund policy.
How to submit a refund request
Learn how to submit a refund request.
Refund status
For answers to commonly asked questions we receive regarding a refund's status, please review our refund status Common Questions.
Our 30-day policy
While our 30-day refund policy is to allow students to learn risk-free, we must also protect our instructors from fraud and provide them with a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window or consume more than 30% of the course.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
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A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
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Multiple refunds have been requested by a student for the same course.
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Excessive refunds have been requested by a student.
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Users who have their account reported, banned, or course access disabled due to a violation of our Terms of Trust & Safety Guidelines.
These refund restrictions will be enforced to the extent permitted by applicable law.
Credit only refunds
In cases where a transaction is not eligible for a cash refund, the refund will be granted using Thkee credits, provided it meets our 30-day refund policy.
If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.
Refunds for bundles purchased through a third-party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Refunds for courses enrolled through a third-party sale or promotion
If you enrolled in a course through a third-party sale or promotion on their platform/site (for example, if a company is selling or giving away Thkee courses), please contact the third party directly to request a refund. The company does not have access to the necessary information to review or process these refund requests.