This post describes how to get in touch with "Najd," the virtual agent for Thkee Support, and offers guidelines you can follow to make sure your chat is brief and fruitful!
Please be aware that at this time, "Najd" can only be accessible when perusing our Help Center's Arabic or English articles.
- Issues with the Contact Us button? Learn how to troubleshoot website issues on Thkee.com.
Table of contents
- What is “Najd”?
- How to connect with “Najd”
- Chatting with “Najd”: Tips and best practices
- Having trouble accessing “Najd”?
- How can I change the language “Najd” is corresponding with me in?
What is “Najd”?
Thkee Support's virtual assistant, "Najd," is skilled at quickly responding to a broad range of inquiries about Thkee and assisting with any problems you might be having with our platform.
Note that "Najd" is not a real person; rather, it is a virtual agent. But if you require additional assistance or fail to resolve the issue during your conversation, "Najd" can assist you in submitting an email ticket to Thkee Support with ease. We will send an email follow-up as soon as we receive an update.
How to connect with “Najd”
To initiate a conversation with "Najd," click on "Contact Us." "Contact Us" is located on the right-hand side of every item in the Help Center whether you're viewing it on a desktop or laptop.
Chatting with “Najd”: Tips and best practices
We advise you to pay attention to the following best practices and advice in order to guarantee that your conversation with "Najd" is brief and fruitful.
Simply type your query or the problem you're having in a few sentences. Questions with long text and lots of questions are more likely to confuse and misunderstand "Najd."
Unless instructed to do so, do not type or paste a URL into the discussion. If you provide a URL (for example, for a course, lecture, or picture) without asking for one, "Najd" will probably get confused.
After you have received a response from "Najd," choose one of the available options, if applicable. By doing this, "Najd" won't have to start over or say the same thing over and over again.
If "Najd" has requested additional details or another question and no options are available, please input your message. As noted earlier, we recommend keeping it brief.
Having trouble accessing “Najd”?
In case you are facing trouble activating "Najd," kindly attempt to reload the page. Make sure to empty the cache and cookies in your browser if the issue persists.
If you are continuing to experience issues, please review our troubleshooting steps for website issues.
How can I change the language “Najd” is corresponding with me in?
As previously mentioned, "Najd" is only available at this time when reading Arabic or English articles in our Help Center. The virtual assistant can converse in any of those two languages. Depending on whether you are seeing the Arabic or English version of our Help Center, the language that "Najd" relates to will differ.
For instance, "Najd" ought to react to you in Arabic if you click "Contact Us" while reading an item in Arabic. To communicate with the virtual assistant in English, just switch your Help Center language option to that language and initiate a new chat session by selecting "Contact Us."