This article explains typical misunderstandings about security breaches and what you can do to protect your account if you believe it has been compromised.
Common reasons for mistaking that an account is compromised
- I can't log in: Could it be that you have forgotten your password? or that the email you're entering is incorrect? You can follow these steps to initiate a password reset.
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I received an email from Thkee saying my password has been reset, but I didn’t request a password reset: Thkee has the authority to reset passwords to help guarantee account security. The email will make it clear that Thkee reset your password to be safe; this does not mean that anything has been compromised with your account. The email address noreply@thkee.com is used to send notifications when Thkee initiates a password reset.
- I can’t find my courses: Is it possible that you accidentally created multiple accounts? This article includes troubleshooting steps you can take to locate your missing courses.
Reasons to take further action to secure your account
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You received an email from us saying that your email has been changed, but you didn’t change it.
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You received a notification that your account’s password has been changed and you didn’t change it (note: this is different from a password reset notification from Thkee that is explained above).
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Your account information has been changed, but you didn’t change it (i.e.: your name, new credit cards were added, etc.)
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You’ve received notifications for purchases on Thkee that you didn’t authorize.
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Another activity was attributed to you in your account that you didn’t initiate (i.e.: direct messages, Q&A comments, etc.).
If you have seen or have been notified of any of the above, then please do the following:
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Immediately request a password reset email by following these steps. If you do not receive the password reset message within an hour, please check your spam folder. Also, please be sure the noreply@thkee.com email is added to your safe sender list. If you do not receive a password reset email and are unable to set a new password, then please contact Thkee Support.
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If the email address you have registered with Thkee has been changed in your account, and you can’t initiate a password reset, then immediately contact Thkee Support.
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Make sure the email address you registered with Thkee is secure.
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If you have received notifications of unauthorized purchases on Thkee, please contact Thkee Support as well as your financial institution or credit card company.
Keeping your account secure
To help keep your account secure, Thkee has put in place security measures. Nevertheless, accounts may be compromised if someone has obtained your login information through fraudulent methods such as phishing scams.
For tips on how to keep your account secure, please click here.