This article includes troubleshooting steps instructors can take if they have not received a scheduled payment from Thkee.
Learn more about instructor payments and the payment schedule.
My Payment is due and I have not yet received anything
If your revenue report is showing that you should have received a payment and your payout type is monthly, but you have not yet received it, please check the following:
- On your Payout Settings page, check to see that you have set up a payment method (PayPal, Payoneer, or direct deposit (KSA only)).
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If you have set up PayPal or Payoneer as your payment method, check to see if your PayPal or Payoneer account is verified to receive payments.
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Depending on the payment method you have selected, contact PayPal, Payoneer, or your bank to see if there are any issues with your account.
If you are still having trouble please contact Thkee Support by clicking Contact Us. Please be sure to mention the monthly payments that you have not yet received.